Refunds & Cancellation Policy

Every new business gets a 7-day free trial of the complete product, with no card required. The trial exists so you can decide before any money changes hands — please use it.

• You pay once, up front, for the term you choose — one month, one year or three years.
• Access runs to the end of that term.
• Nothing renews automatically. When a term ends you choose whether to pay again. We do not keep a mandate against your card or bank account.
• Subscriptions are per business. Paying for one business does not extend another.

Because nothing auto-renews, there is no mandate to cancel. Simply do not renew when the term ends, and you will not be charged again.

To close an account entirely, write to support@hsrbillbook.com from the email address registered on it.

Within 7 days of a first payment. If you paid for the first time on a business and the product is not right for you, write to us within 7 days of that payment and we will refund it in full, no reason needed.

Duplicate or failed charges. If you were charged twice for the same term, or money left your account without the subscription activating, tell us and we will refund the surplus in full. This applies regardless of how much time has passed.

A fault on our side. If the service is materially unavailable for an extended period because of a fault we are responsible for, and we cannot put it right, we will refund the unused part of your term on a pro-rata basis.

Otherwise. Beyond the situations above, fees for a term already started are not refundable — including for part-used terms, a change of mind after 7 days, or an account suspended for breach of the Terms of Service. Renewals are not covered by the 7-day window, since by then you have used the product for a full term.

Email support@hsrbillbook.com from the address registered on the account, with:

• your business name as it appears in the app;
• the payment date and amount;
• the Razorpay payment or order reference, if you have it;
• a short note on what went wrong.

• We acknowledge refund requests within 2 working days.
• Approved refunds are initiated within 5 working days of approval.
• Once initiated, the money typically reaches the original payment method within 5 to 10 working days, depending on your bank or card issuer. That final leg is outside our control.
• Refunds always go back to the original payment method. We cannot redirect them elsewhere.

A refund includes the GST charged on the original payment. Where a tax invoice was already issued, we will raise a credit note against it, as the GST law requires.

Cancelling does not delete your records. They remain available if you return, and we retain them for the statutory period described in the Privacy Policy. Export what you need at any time — GST registers to Excel and JSON, lists to CSV. To have your data deleted, ask us in writing.

If you think this policy has been applied unfairly to you, reply to our decision and say so. A person will read it.

HSR Billbook
Registered office address, City, State 000000, India
support@hsrbillbook.com